Delivery & Payment
TerraNest UK Limited delivers zero waste and eco-friendly household goods across the United Kingdom using tracked courier services. Every order is packed in plastic-free, recyclable materials and dispatched within one business day of payment confirmation or order placement for Cash on Delivery.
- Processing time
- Same day if placed before 13:30, otherwise next business day
- Delivery time
- 1-2 business days
- Delivery cost
- Starts at £4.99, free when over £50
- Payment
- Cash on delivery
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DPD Local | 1-2 business days | £4.99 |
| Royal Mail Tracked 48 | 2-3 business days | £3.49 |
Timeframes are in business days from dispatch. Remote locations may take 1 to 2 days longer.
3. Order processing
If you order before 13:30 on a business day, it ships the same day. Orders placed after that, or on weekends or public holidays, ship the next business day. You get a confirmation email with your order number as soon as you order.
All zero waste and eco-friendly household goods are wrapped in recyclable kraft paper, sealed with paper tape, and cushioned with shredded cardboard or compostable loose fill. Glass and ceramic items are individually wrapped in corrugated cardboard and placed in double-walled boxes with impact protection. Personal care and cleaning products are sealed with tamper-evident closures and leak-proof lids before dispatch.
4. Tracking your parcel
Once your order is dispatched, TerraNest UK Limited sends an automated email and SMS containing a tracking number and a link to the courier's tracking page. You can follow your parcel from collection to delivery and receive alerts about delivery date and any attempted delivery.
5. Lost or delayed parcel
If tracking shows no movement for 5 business days, email [email protected] with your order number. We start a trace with the courier and, within 10 business days of your claim, we either resend the order or refund it in full, whichever you prefer.
6. Damaged on arrival
If your parcel arrives damaged, inspect the outer box and the goods immediately. Take clear photographs of the damaged packaging and products, then contact our support team at [email protected] within 48 hours of delivery. We will arrange a replacement or refund and may ask the courier to collect the damaged item for inspection.
7. Payment methods
We accept Cash on delivery. We never request card or online-banking details over email or phone.
8. Delivery outside United Kingdom
We deliver to a limited list of countries. Each destination shows its delivery cost and time at checkout, before you pay. Import duties, if any, are the buyer's responsibility.
9. Questions about this policy
Reach us at [email protected] or by phone at +44 141 970 2560 during Mon-Thu 09:15-17:00, Fri 09:15-15:00, Sat 09:30-15:15, break 12:45-13:30. Every request gets a reply within one business day.
- Merchant
- TerraNest UK Limited
- Registered address
- 18 West George Street, Glasgow G2 1NZ, United Kingdom
- [email protected]
- Phone
- +44 141 970 2560
- Working hours
- Mon-Thu 09:15-17:00, Fri 09:15-15:00, Sat 09:30-15:15, break 12:45-13:30
- Registration
- Company No. SC408928