Privacy Policy
For personal data collected on terranest.site, TerraNest UK Limited ("TerraNest") is the controller. This policy sets out what data we collect, why, how long we hold it, who has access and what your rights are.
1. Who is responsible
TerraNest UK Limited, 18 West George Street, Glasgow G2 1NZ, United Kingdom. For privacy questions, write to [email protected].
2. Legal framework
We process personal data in line with UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. If this policy says something different from the law, the law wins.
3. What we collect
When you place an order we collect only what's needed for delivery: name, address, email, phone and the items in the order. We never collect or store card details on this site. While you browse, the site logs technical data such as IP address, browser and pages visited through the cookies described below.
- Customer contact and shipping details, including name, delivery address, email address, and phone number.
- Transaction and purchase history, including order references, payment method type (Cash on Delivery or Direct Bank Transfer), and amounts paid.
- Technical telemetry and device diagnostics, including IP address, browser type, device type, and operating system.
- Customer support communications, including emails, messages, and records of inquiries.
4. Why we use it
- To process and deliver your orders, and to manage returns.
- To reply to your questions and keep you updated on your order.
- To protect the site from misuse and understand how visitors use it.
- To send special offers, but only if you've signed up. Every message carries an unsubscribe link.
6. Who gets your data
Delivery companies get the details they need to bring your order. The payment provider gets only what's needed to process the payment. Hosting and analytics providers work on our behalf under contract. We never sell personal data.
TerraNest UK Limited never sells personal data. All personal data is processed solely for order fulfilment, customer service, and legal compliance under the data-protection law of the United Kingdom, including the UK GDPR and the Data Protection Act 2018.
7. How long we hold onto it
Order data stays with us as long as accounting law demands, then is deleted. Account data stays until you close the account. Analytics data is kept for 14 months.
8. Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to access, correct, erase, restrict, and port your personal data, and to object to processing. You may exercise these rights by emailing [email protected], and you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9. Security
TerraNest UK Limited does not collect, process, or store any card data. Payment is accepted only through Cash on Delivery or Direct Bank Transfer, so no card details are ever requested, transmitted, or held by the store.
10. Questions about this policy
Reach us at [email protected] or by phone at +44 141 970 2560 during Mon-Thu 09:15-17:00, Fri 09:15-15:00, Sat 09:30-15:15, break 12:45-13:30. Every request gets a reply within one business day.
- Merchant
- TerraNest UK Limited
- Registered address
- 18 West George Street, Glasgow G2 1NZ, United Kingdom
- [email protected]
- Phone
- +44 141 970 2560
- Working hours
- Mon-Thu 09:15-17:00, Fri 09:15-15:00, Sat 09:30-15:15, break 12:45-13:30
- Registration
- Company No. SC408928