Our 30-day guarantee
Give any TerraNest product a try. If it's not right for you, return it within 30 days for a full refund of the item price.
The promise
You can return any item within 30 days of receiving it, for any reason. We refund to your original payment method within 3 business days of getting the return.
30-day returns
For any reason, even if you've simply changed your mind.
Insured delivery
If your order is damaged or lost in shipping, we replace it or refund you, at our expense.
Secure payment
Cash on delivery or bank transfer. No card prepayment, and we never collect card data.
How to claim
- Send an email to [email protected] and include your order number.
- We get back to you with a return number and the shipping address within one business day.
- Ship the item back. Once it arrives, we confirm the refund.
The full terms are on the Returns policy and Delivery terms pages.